Refund policy
Return & Refund Policy
Thank you for shopping with us! We value your satisfaction and aim to provide quality products and excellent service. If you’re not entirely satisfied with your purchase, we're here to help.
Returns
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You have [14/30] days from the date of delivery to return an item.
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To be eligible for a return, your item must be:
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Unused and in the same condition you received it
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In its original packaging
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Accompanied by the receipt or proof of purchase
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Non-Returnable Items
The following items cannot be returned:
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Sale or clearance items
Refunds
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Once we receive and inspect your return, we will notify you by email.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5–10] business days.
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If your return is rejected, we’ll notify you with the reason and offer alternative options if applicable.
Late or Missing Refunds
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If you haven’t received a refund yet:
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First check your bank account again.
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Then contact your credit card company—it may take some time before your refund is officially posted.
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Next, contact your bank. There is often some processing time before a refund is posted.
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If you’ve done all of this and still have not received your refund, please contact us at paperpalsclub@gmail.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at paperpalsclub@gmail.com
Return Shipping
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You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
[PaperPals]
Email: paperpalsclub@gmail.com
Website: www.paperpalsclub.com